Privacy policy

  • Effective date: 20 July 2026
  • Data controller: Jost Metallverarbeitung GmbH
  • Business address: Am Wehr, 35649 Bischoffen, Germany
  • Commercial register number: HRB 9467
  • Email: info@primepi.store
  • Website: https://primepi.store

Personal Data We May Process

  • Name and contact details
  • Billing and delivery address
  • Email address
  • Account information, if an account is created
  • Order details and purchase history
  • Payment status and transaction references
  • Return, refund, complaint, and warranty information
  • Messages sent to customer service
  • IP address, browser type, device details, language settings, and technical logs
  • Cookie identifiers and website interaction data
  • Information used to detect fraud, abuse, or unauthorized access

How We Use Information

  • Process and fulfill orders
  • Arrange delivery and send order updates
  • Process payments through available payment providers
  • Handle returns, refunds, complaints, and product issues
  • Provide customer service
  • Protect the store from fraud and security attacks
  • Maintain accounting, tax, commercial, and legal records
  • Improve website performance and customer experience
  • Send marketing messages where permitted and, where required, based on consent
  • Respond to lawful requests from public authorities

Legal Bases

  • Contract performance

  • Pre-contractual steps requested by the customer

  • Compliance with legal obligations

  • Legitimate interests in operating, securing, and improving the store

  • Consent for optional marketing, cookies, or similar technologies

  • Consent may be withdrawn at any time. Withdrawal does not affect processing that already took place lawfully.

Shopify and Service Providers

  • The store may use Shopify ecommerce infrastructure for hosting, checkout, security, store administration, and related functions.
  • Personal data may be shared, where necessary, with:
    • Payment service providers
    • Delivery and fulfillment companies
    • Hosting and technical-support providers
    • Security and fraud-prevention services
    • Accounting, legal, and professional advisers
    • Public authorities where disclosure is legally required
  • Providers receive only the information reasonably needed for their assigned service or legal purpose.

Cookies

  • Essential cookies may support shopping-cart functions, checkout, login, security, and website preferences.
  • Optional analytics, personalization, or marketing tools should operate only where permitted by law and, where required, after consent.
  • Customers may manage cookies through the browser and any consent controls made available on the website.
  • Disabling essential cookies may affect store functionality.

International Transfers

  • Some service providers may process personal data outside Germany or the European Economic Area.
  • Where required, legally recognized safeguards such as adequacy decisions or standard contractual clauses will be used.

Data Retention

  • Personal data is retained only while needed for the relevant purpose.
  • Order, tax, accounting, and commercial records may be retained for statutory periods.
  • Support, fraud, and dispute records may be kept while reasonably necessary to resolve the issue or protect legal claims.
  • Data will be deleted, anonymized, or restricted when it is no longer required.

Privacy Rights

Subject to applicable law, individuals may request:

  • Access to their personal data

  • Correction of inaccurate data

  • Deletion of data

  • Restriction of processing

  • Data portability

  • Objection to certain processing

  • Withdrawal of consent

  • Objection to direct marketing

  • Requests should be sent to info@primepi.store.

  • Reasonable identity verification may be requested.

  • Individuals may complain to a competent data-protection supervisory authority.

Security and Updates

  • Reasonable technical and organizational safeguards are used to protect personal data.
  • No electronic transmission or storage system can guarantee complete security.
  • This Privacy Policy may be revised when our services, processing activities, or legal obligations change.