Shipping policy
- Store: primepi.store
- Operator: Jost Metallverarbeitung GmbH
- Customer service: info@primepi.store
Estimated Delivery Window
- The estimated delivery period is 3 to 12 days after dispatch.
- This is an estimate and not an unconditional delivery guarantee.
- Actual delivery may vary by destination, carrier, product availability, customs, and public holidays.
- Any separate processing estimate will be shown at checkout or in the order confirmation where applicable.
Checkout Information
- Available destinations, shipping methods, shipping charges, and delivery estimates are displayed during checkout.
- If no delivery method is available for a destination, the order may not be accepted for that destination.
- Products from one order may arrive in separate parcels where necessary.
Delivery Address
- Customers are responsible for entering a complete and correct delivery address.
- Address-change requests should be sent immediately to info@primepi.store.
- We cannot guarantee an address change after fulfillment or dispatch has begun.
Tracking
- Tracking information will be provided where the selected carrier offers tracking.
- Tracking updates are controlled by the carrier and may not appear immediately after dispatch.
Delays or Missing Parcels
- Contact info@primepi.store if the order has not arrived within the relevant delivery estimate.
- Include the order number, recipient name, and delivery address.
- We may investigate the matter with the carrier and request additional delivery information.
Damaged Packages
- Photograph visible damage where possible.
- Keep the packaging and products until the issue is reviewed.
- Report damage promptly to info@primepi.store.
- Damaged or incorrect products remain subject to applicable consumer rights.
Customs and Import Requirements
- International deliveries may involve customs procedures, import taxes, duties, or clearance requirements.
- Any applicable charges will depend on destination-country law and the information presented before purchase.