Refund policy

  • Website: primepi.store
  • Business: Jost Metallverarbeitung GmbH
  • Address: Am Wehr, 35649 Bischoffen, Germany
  • Email: info@primepi.store
  • Return period: Customers may request an eligible return within 30 calendar days after receiving the order.
  • Return request: Contact info@primepi.store before sending any product back.
  • Information required: Please provide:
    • Order number
    • Customer name
    • Email address used for the order
    • Product name or product reference
    • Reason for return
    • Photographs if the product is damaged, defective, incomplete, or incorrect
  • Return authorization: Products should not be sent back until return instructions have been confirmed by email.
  • Condition of returned products:
    • Products should be unused and in resalable condition.
    • Original packaging, labels, accessories, manuals, and included parts should be returned where reasonably possible.
    • Products should be packed securely to avoid transport damage.
    • A reduction may apply where handling beyond a reasonable inspection has reduced the product’s value.
  • Excluded products: Where permitted by law, the voluntary return period may not apply to:
    • Personalized or customer-specific products
    • Products that deteriorate quickly or expire
    • Sealed goods unsuitable for return for health or hygiene reasons after opening
    • Digital content fully supplied after the customer requested immediate performance and acknowledged the loss of the withdrawal right
    • Other products excluded under mandatory law
  • Damaged or incorrect items:
    • Notify us promptly at info@primepi.store.
    • Keep the packaging and product until the issue has been reviewed.
    • We may request photographs or other reasonable evidence.
    • Depending on the circumstances, we may offer repair, replacement, price reduction, or refund.
  • Return destination: The applicable return address and shipping instructions will be provided in writing after the return request is reviewed.
  • Refund approval: A refund will be issued after the returned product has been received and checked.
  • Refund method: Approved refunds will normally be made to the original payment method.
  • Refund timing: The time required for the refund to appear may depend on the bank or payment provider.
  • Delivery charges: Where required by applicable consumer law, the standard outbound delivery charge will be reimbursed. Additional express or premium delivery charges may not be refundable.
  • Exchanges: Exchanges are subject to availability. We may process the original item as a return and require a separate order for the replacement.
  • Statutory rights: Consumers in the European Economic Area may have a statutory 14-day withdrawal right for eligible distance purchases. The 30-day return period is an additional commercial benefit and does not restrict statutory withdrawal, warranty, or conformity rights.
  • Return contact: All return and refund requests should be sent to info@primepi.store.